Be assertive learning review.
This is a review of the four behavioural responses ive been learning in class, the skills i have been learning is how to be assertive, passive, aggressive and indirect.
1. what are the four types of behavioural responses, and what does each mean?
a) aggressive behaviour
this is behaviour that is manipulative and harsh it also wants to win no matter what, it is also abusive.
b) passive behaviour
this behaviour is in accepts things to try keep the peace no matter what the persons needs or rights are.
c) indirect behaviour
this is behaviour that acts in repsonse to a situation but no directly normally through another person this can be seen as manipulative.
d) assertive behaviour
this is behaviour that lets a person to maintain respect and defent their rights without manipulating people.
2. what is the definition of assertive communication?
expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.
3. what are the three describes? when should you use them?
-describe the situation
-describe your feelings
-describe the changes you want
this would be helpful when you need an assertive response.
4. list and explain 5 of the ¨assertive communication tools.
- use ´i ´ statements
this makes it less likely to fall out with someone because they dont feel like you are blaming them.
- think ¨we" as well as ¨me¨
this makes the person feel like you arent trying to manipulate them instead you are making sure your needs are met while making the other person feel good about it at the same time.
- be positive to the other person
this increses their self esteem and self confidence.
- thank them when its approriate
saying thank you even when difficult things have been said to you makes the other person more open to what you have to say because you have shown respect.
- go for agreement
getting the other person to acknowledge that you have feelings needs and rights is important of being assertive.
5. list and explain in your own words 3 barriers to assertive communication.
- gender barriers
men can find it hard to talk to women colleagues as they can feel like they are badgering them and are worried about how they will react.
men can also sometimes have difficulty responding to an assertive women if they still feel like women should be more submissive.
- age differences
some people belive the older you are the more power you have also there is the others who believe age doesnt matter and dont respond well to when someone older then them communcates assertively to them.
- status barrier
some people find it hard to be assertive with people they consider to have a higher status than themselves. they will normally just agree with what they say.
6. what does assertive communication look like?
maintaing eye contact, this makes sure the person know you are talking to them it is very difficult to assert yourself if you are looking away.
adjust your body position, hold your head up and do not slouch your body also needs to be close to the person and facing towards them.
be careful with hand movements relaxing your hands and arms because pointing your finger at someone can come across rude also folding your arms indicates defensiveness and that stops you from being assertive.
watch your facial expression and be sure your face matches with what you are saying.
watch how you sit and talk sit upright anf little foward this gives an impression that you are interested and lsitening carefully to what the other peson has to say.
7. what does assertive communication sound like?
voice projection, a good level of voice projection is necessary for anyone who wants to be heard. this is not the same as shouting. a part of communication assertively is you need to use relevant vocabulary. this means making sure your choice of words relate to the topic you are talking about. articulation is the way we pronounce words and sounds. good articulation is essential to aid clear communication.
8. what does it mean to act like scratched record when it comes to your boudaries?
going back to the same place over and over again, you just have to continue being clear on your position until the other person gets the message.
