newsletter

 

STANLEY ORGANICS LTD.

March 2020

Reduce plastic waste scheme 

Dear customers and suppliers 

The purpose of this newsletter is to explain to you a new scheme we are setting up in our store, to reduce our use of plastic packaging. We invite customers to be a part of this new scheme. Working together with customers as a community, we aim to change the way customers buy everyday products.  We want to stop putting plastics into our landfills; biodegradable/degradable plastic bags and bottles only down in specific conditions. 

The changes we making are the following; 

• All plastic bags are now replaced with hessian bags (made from flax and hemp fibres.) first bag free with purchases over $50. Or we provide recycled cardboard boxes (and help carry to your car) 

• Most liquid products (liquid soap, shampoo, dishwashing liquid, etc) now available in ¨fill your own¨ containers. Bring your own container to fill and get a 5% discount. 

• Fresh vegetables- instead of plastic bags, try reusable waxed cotton bags to keep food fresh. 

We hope you enjoy our new scheme and help us have an environment friendly store, we also thank you for the ongoing support. 

Regards, 

Judith and Barry Sampson

Stores owners. 

123 green road, Newton                            

Phone; 07 444 4444    

email; stanleyorganicsltd@email.com.nz  

website; stanleyorganicsltd.com.nz

recycling programme

To: Jenny McCabe, supervisor 

From: Harry Guy 

Date: 25 May 2019

Re: review of the recycling programme 

Listed below is the outcome of how our trial of the recycling programme went. 

• Mostly the recycling bins are being used correctly (eg plastics being put in plastic bins)

• I have had mostly positive feedback from staff about the new system. 

• Some staff are starting to think it is a waste of time, but do follow the rules. 

• The food bin isn't emptied often enough and starts to get smelly. 

• There is some confusion about what types are recyclable. 

From the feedback we can see that the trial worked sufficiently, a few suggestions I have is making a chart of whos turn it is to empty the food bin so our workplace doesn't start to smell or remind the cleaners. I also suggest that we get a chart to stick next to the bins of what things are recyclable and what are not. Other than that I think we should definitely keep carrying on with the recycling program.  

Harry Guy 

Administrator 

department store letter

Thursday 30th July 

34 Avalon Way 

Howick 0460

PO box 2349 

Ref: J/N 04/794 

Dear Mr Simpson 

RE: customer complaint letter reply 

Thank you for your email on the 10th of may regarding your concerns on one of the staff members for the way you were mistreated. I am sorry this has caused you distress, I assure you that this is being dealt with and we are doing all we can to resolve this situation. There is no excuse for any of our staff to be expressing this type of behaviour. 

The staff member has been given a formal warning, and had further customer training service. 

We would like to send you out a $50 voucher which can be spent in any department of our store. 

Once again I apologise for the inconvenience. Thank you for your time, we hope to see you again. If you have any further queries please contact me on the number below. 

Thanks 

Rebecca Smith 

Manager- Footwear

The Department Store