Thursday 30th July
34 Avalon Way
Howick 0460
PO box 2349
Ref: J/N 04/794
Dear Mr Simpson
RE: customer complaint letter reply
Thank you for your email on the 10th of may regarding your concerns on one of the staff members for the way you were mistreated. I am sorry this has caused you distress, I assure you that this is being dealt with and we are doing all we can to resolve this situation. There is no excuse for any of our staff to be expressing this type of behaviour.
The staff member has been given a formal warning, and had further customer training service.
We would like to send you out a $50 voucher which can be spent in any department of our store.
Once again I apologise for the inconvenience. Thank you for your time, we hope to see you again. If you have any further queries please contact me on the number below.
Thanks
Rebecca Smith
Manager- Footwear
The Department Store
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