Be assertive learning review

 Be assertive learning review. 

This is a review of the four behavioural responses ive been learning in class, the skills i have been learning is how to be assertive, passive, aggressive and indirect. 

1. what are the four types of behavioural responses, and what does each mean? 

a) aggressive behaviour 

this is behaviour that is manipulative and harsh it also wants to win no matter what, it is also abusive. 

b) passive behaviour 

this behaviour is in accepts things to try keep the peace no matter what the persons needs or rights are. 

c) indirect behaviour

this is behaviour that acts in repsonse to a situation but no directly normally through another person this can be seen as manipulative. 

d) assertive behaviour 

this is behaviour that lets a person to maintain respect and defent their rights without manipulating people. 

2. what is the definition of assertive communication? 

expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.

3. what are the three describes? when should you use them? 

-describe the situation 

-describe your feelings

-describe the changes you want 

this would be helpful when you need an assertive response. 

4. list and explain 5 of the ¨assertive communication tools. 

- use ´i ´ statements 

this makes it less likely to fall out with someone because they dont feel like you are blaming them. 

- think ¨we" as well as ¨me¨

this makes the person feel like you arent trying to manipulate them instead you are making sure your needs are met while making the other person feel good about it at the same time. 

- be positive to the other person 

this increses their self esteem and self confidence. 

- thank them when its approriate 

saying thank you even when difficult things have been said to you makes the other person more open to what you have to say because you have shown respect. 

- go for agreement 

getting the other person to acknowledge that you have feelings needs and rights is important of being assertive. 

5. list and explain in your own words 3 barriers to assertive communication. 

- gender barriers 

men can find it hard to talk to women colleagues as they can feel like they are badgering them and are worried about how they will react. 

men can also sometimes have difficulty responding to an assertive women if they still feel like women should be more submissive. 

- age differences 

some people belive the older you are the more power you have also there is the others who believe age doesnt matter and dont respond well to when someone older then them communcates assertively to them. 

- status barrier 

some people find it hard to be assertive with people they consider to have a higher status than themselves. they will normally just agree with what they say. 

6. what does assertive communication look like? 

maintaing eye contact, this makes sure the person know you are talking to them it is very difficult to assert yourself if you are looking away. 

adjust your body position, hold your head up and do not slouch your body also needs to be close to the person and facing towards them. 

be careful with hand movements relaxing your hands and arms because pointing your finger at someone can come across rude also folding your arms indicates defensiveness and that stops you from being assertive. 

watch your facial expression and be sure your face matches with what you are saying. 

watch how you sit and talk sit upright anf little foward this gives an impression that you are interested and lsitening carefully to what the other peson has to say. 

7. what does assertive communication sound like? 

voice projection, a good level of voice projection is necessary for anyone who wants to be heard. this is not the same as shouting. a part of communication assertively is you need to use relevant vocabulary. this means making sure your choice of words relate to the topic you are talking about. articulation is the way we pronounce words and sounds. good articulation is essential to aid clear communication. 

8. what does it mean to act like scratched record when it comes to your boudaries? 

going back to the same place over and over again, you just have to continue being clear on your position until the other person gets the message. 

 Shapes 

Parallelogram  

A shape with four sides and the opposite sides are equal to each other. 

newsletter

 

STANLEY ORGANICS LTD.

March 2020

Reduce plastic waste scheme 

Dear customers and suppliers 

The purpose of this newsletter is to explain to you a new scheme we are setting up in our store, to reduce our use of plastic packaging. We invite customers to be a part of this new scheme. Working together with customers as a community, we aim to change the way customers buy everyday products.  We want to stop putting plastics into our landfills; biodegradable/degradable plastic bags and bottles only down in specific conditions. 

The changes we making are the following; 

• All plastic bags are now replaced with hessian bags (made from flax and hemp fibres.) first bag free with purchases over $50. Or we provide recycled cardboard boxes (and help carry to your car) 

• Most liquid products (liquid soap, shampoo, dishwashing liquid, etc) now available in ¨fill your own¨ containers. Bring your own container to fill and get a 5% discount. 

• Fresh vegetables- instead of plastic bags, try reusable waxed cotton bags to keep food fresh. 

We hope you enjoy our new scheme and help us have an environment friendly store, we also thank you for the ongoing support. 

Regards, 

Judith and Barry Sampson

Stores owners. 

123 green road, Newton                            

Phone; 07 444 4444    

email; stanleyorganicsltd@email.com.nz  

website; stanleyorganicsltd.com.nz

Fire Emergency Instructions

Date: 7 April 2020

From: Meg Ann 

To: Administration Staff 

CC: Office Manager 

Subject: Fire Evacuation Instructions

Hi everyone, hope you are all having a great day. 

From our last fire drill we had, I'm sure you could all tell we need improvement and clearer instructions on what to do in an emergency to keep ourselves and each other safe. The fire exits are located in the back right side of the staff room and to the right in the main office space. We need to ensure that the fire exits are clear at all times meaning no tables, chairs or boxes in the way to keep everyone safe. Please take note of the instructions listed below. 

• When you hear the fire alarm you need to leave everything and try to be as orderly as possible while going out the fire exits. 

• Stay calm and try to be as quiet as possible so you can hear for instructions.

• Know the route to the nearest fire exit for you.

• Under no circumstance should you use an elevator. 

• When you have left the building meet at the lamppost in the staff car park. 

• Make sure all footpaths are clear. 

• Don't leave the safe spot until we have been given the all clear by a fire safety officer. 

For any questions please contact me by email mega@workplace.com.nz or by phone 033577820. 

Cheers, 

Meg Ann 

Administrator 

recycling programme

To: Jenny McCabe, supervisor 

From: Harry Guy 

Date: 25 May 2019

Re: review of the recycling programme 

Listed below is the outcome of how our trial of the recycling programme went. 

• Mostly the recycling bins are being used correctly (eg plastics being put in plastic bins)

• I have had mostly positive feedback from staff about the new system. 

• Some staff are starting to think it is a waste of time, but do follow the rules. 

• The food bin isn't emptied often enough and starts to get smelly. 

• There is some confusion about what types are recyclable. 

From the feedback we can see that the trial worked sufficiently, a few suggestions I have is making a chart of whos turn it is to empty the food bin so our workplace doesn't start to smell or remind the cleaners. I also suggest that we get a chart to stick next to the bins of what things are recyclable and what are not. Other than that I think we should definitely keep carrying on with the recycling program.  

Harry Guy 

Administrator 

department store letter

Thursday 30th July 

34 Avalon Way 

Howick 0460

PO box 2349 

Ref: J/N 04/794 

Dear Mr Simpson 

RE: customer complaint letter reply 

Thank you for your email on the 10th of may regarding your concerns on one of the staff members for the way you were mistreated. I am sorry this has caused you distress, I assure you that this is being dealt with and we are doing all we can to resolve this situation. There is no excuse for any of our staff to be expressing this type of behaviour. 

The staff member has been given a formal warning, and had further customer training service. 

We would like to send you out a $50 voucher which can be spent in any department of our store. 

Once again I apologise for the inconvenience. Thank you for your time, we hope to see you again. If you have any further queries please contact me on the number below. 

Thanks 

Rebecca Smith 

Manager- Footwear

The Department Store